Configuring usage alerts

Introduction

Usage alerts can be configured to send automated email notifications when your company's operations & token usage allowance reaches a given (percentage) threshold within a billing cycle.

Alerts can be set against two separate allowances:

• Operations usage - the operations allowance consumed by your process flows.

• Token usage - the AI Studio token allowance consumed by agents.

Each allowance is tracked and alerted on independently, so reaching your operations threshold has no effect on token alerts, and vice versa.

Need to know

• Usage alerts are based on a given 'allowance used' threshold - when this threshold is reached, email notifications are triggered.

• Usage is checked, and email notifications are triggered at 8 am each day. For example, if you reach your threshold at 10 am on Tuesday, users will be notified at 8 am on Wednesday.

• Email notifications for any given usage alert are sent ONCE in each billing cycle.

• Email notifications are sent to specified notification groups.

• You can define any number of usage alerts. For example, you might add one alert to trigger notifications when usage exceeds a 50% threshold, another for 30%, and another for 10%.

Who can create, manage & receive usage alerts?

The ability to create, manage, and receive alerts depends on the type of company profile - specifically, whether or not you manage or are managed by another company. Possible variations are summarised in the table below:

Manages multiple company profiles	Is managed by another company	Managing company is a powered-by profile	Is a powered-by profile	Can create & manage alerts	Receives alerts for own usage	Receives alerts for 'child' companies
no	no	n/a	no	yes	yes	n/a
no	yes	no	n/a	yes	yes	n/a
no	yes	yes	n/a	no	no	n/a
yes	n/a	n/a	no	yes	yes	no
yes	n/a	n/a	yes	yes	yes	yes

Users with a manager role or above can create and manage usage alerts.

The steps

1

Review, add, or update notification groups

Select settings ➤ notification groups and check that the required notification groups are in place - if not, create them. For detailed information, please see our Notification groups section.

If you need multiple alerts with different recipients for different usage thresholds, you should define multiple notification groups.

2

Create a usage alert

Select settings ➤ alerts ➤ create alerts:

3

Create a usage alert

Configure alert details:

Available fields are summarised below:

Field	Summary
Name	Enter your preferred name for this alert.
Alert type	Set to Operation UsageorToken Usage
Threshold	Enter a value between 1 and 100. This is the percentage of your operation allowance that must be used to trigger alert emails. For example, entering 50 will trigger the alert when 50% or more of your allowance has been used.
Notiication group	Use the dropdown list to select the required notification group. You can select one notification group per alert.

4

Save changes

Click the save button to confirm alert details: