AI conversation history
Introduction
The AI conversation history
page shows the number of interactions remaining from your allowance, followed by a list of conversations completed by users associated with your company profile:

Understanding your remaining interactions
An AI 'interaction' is decremented when either:
You use the script editor's
generate
option to generate a new script from an AI promptYou use the script editor's
send reply
option to refine or clarify a script that's was just AI-generated
Up to 5 AI requests can be made per day for any company profile, free of charge. A subscription tier bolt-on can be purchased if you'd like to increase this allowance.
AI request allowances are linked to company profiles. If you are a Patchworks partner, ensure you are switched to the relevant company profile before generating scripts with AI!
Understanding your conversation history
Your conversation history shows one entry for each conversation completed within the last 15 days. A conversation begins when you generate an AI request and ends when you close the AI window.
Between starting and ending a conversation, you might have multiple interactions - perhaps refining your original query or responding to clarification requests from the AI agent.
Conversation Id
A unique, internal id that's generated by Patchworks for each AI request.
Type
Always set to script_generation
(further types may be added in future).
Status
The following statuses may be present, depending on where you are in the request:
processing
. A request is currently being processed.complete
. The conversation is completed - i.e. an initial request was generated and the AI window was subsequently closed (any number of interactions may have happened between these two actions).completed_error
. The conversation is still in progress, but the last interaction could not be completed successfully - for example, the request may have been interrupted.needs_clarification
. The conversation is still in progress - the AI agent has requested clarification of requirements.
User
The Patchworks username of the person who made the request.
Reported
If a user clicks the report
option for an AI-generated response, a marker is shown here.
Initial prompt
Hover your cursor over the first line of a prompt to view the first request made in a conversation:
Requests used
The number of requests used in the completed conversation.
Created at
The date and time that the request was initiated.
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