Troubleshooting dashboard & login issues

If you're experiencing general issues with the Patchworks dashboard - such as being logged out unexpectedly, images or icons not loading, or pages failing to load fully - the cause is often not Patchworks itself, but security software running on your company network or device.

Common symptoms

Symptom	Likely cause
Logged out unexpectedly or repeatedly	Session cookies being stripped or modified by a corporate proxy / TLS inspection
Images, icons, or fonts not loading	Asset/CDN domains blocked or filtered by network security tools
Pages partially loading or appearing broken	Scripts or API calls blocked by a firewall, proxy, or browser policy
Live updates not appearing (e.g. run logs)	WebSocket connections blocked by a proxy or VPN
Browser prompt: "Look for and connect to any device on your local network?"	Chrome's Local Network Access permission (see below)

Corporate security tools

Tools such as Zscaler (ZIA/ZPA), Netskope, Cisco Umbrella, Palo Alto Prisma Access, and similar zero-trust/proxy products inspect and sometimes modify web traffic. This can interfere with authentication cookies, blocked asset domains, and real-time connections.

Example: Chrome 142 & Zscaler. From Chrome 142, Google introduced a Local Network Access permission. When a site attempts to reach addresses Chrome classes as local - including the synthetic IP ranges used by Zscaler Private Access - Chrome shows a permission prompt. If Block is selected, the connection fails and the application won't load. See Zscaler's advisory for details and the recommended enterprise policy fix.

What to try

1. Test on a different network - if the dashboard works on a personal device or home/mobile network, the issue is almost certainly your corporate network or security software.

2. Check for browser permission prompts - if you've previously clicked Block on a Chrome local network prompt, re-allow it via the padlock/site settings icon in the address bar.

3. Ask your IT team to allowlist Patchworks - traffic to Patchworks domains should be excluded from TLS inspection and content filtering.

4. Ensure WebSocket traffic is permitted to Patchworks domains.

5. Still stuck? Contact Patchworks support with your browser version, network setup (VPN/proxy in use), and a screenshot of any errors in the browser console.