Subscription tier limits

Introduction

To ensure our platform remains performant, stable and fair for everyone, some Patchworks features are limited. Below you can find more information about those limits.

Having purchased a subscription, its associated features and allowances are available to your organisation. Each user within your organisation is assigned a role which determines if/how they can access these features.

Subscription tier limits

The table below summarises feature limits / allowances for each subscription tier.

Feature ↓	Growth	Professional	Enterprise
Deployed connectors (i.e. connectors used in enabled & deployed process flows)	3	4	Starting at 8
Concurrent running process flows	10	20	Starting at 30
Operations (per month)	150,000	400,000	Starting at 1,000,000
Patchworks API (per minute)	240	240	Starting at 240
Webhooks (per minute)	120	120	Starting at 120
Callbacks (per minute)	240	240	Starting at 240
Email notifications (per month)	1000	1000	Starting at 1000
Virtual environments	2	2	Starting at 2
Cache memory (MB)	50	50	Starting at 50

How do I purchase a subscription tier increase or bolt-on?

Anyone can sign up for a new Patchworks trial subscription via our login page. When your 15-day trial period ends, you can contact the Patchworks Sales team to purchase the required subscription. You can do this via our website, or our dashboard chatbot:

If you have come to Patchworks via an agency/partner, please contact them to arrange your preferred subscription.

How can I check my subscription allowances?

To view all allowances for your subscription, access your Company insights page - you'll see your current subscription tier in the top right-hand corner. Click this to view all associated allowances:

For more information about this option please see our Company insights overview page.

How can I check the status of my connector & process flow allowances?

Subscription tiers are associated with different allowances for the number of deployed connectors, and the number of deployed process flows.

For allowance purposes, a 'deployed' process flow is a process flow that is both deployed and enabled. A 'deployed' connector is a connector that is in use by a 'deployed' process flow.

To view the number of 'deployed' connectors and the number remaining in your subscription tier allowance, select connectors and instances from the left-hand navigation menu - your allowance status is shown in the header of the manage connectors page:

To view the number of 'deployed' process flows and the number remaining in your subscription tier allowance, select process flows from the left-hand navigation menu - your allowance status is shown in the header of the manage your flows page: