> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/patchworks-services/service-systems/supported-service-systems/netsuite-service-connector/troubleshooting-netsuite-connections-services.md).

# Troubleshooting NetSuite connections (services)

## Unable to connect to NetSuite from Patchworks

If you are unable to connect to your NetSuite instance from Patchworks, please check our [Patchworks IPs](/product-documentation/getting-started/technical-overview/patchworks-ips.md) page for IP addresses that may need to be whitelisted.