# How to manage failed service syncs

## Overview

Service sync failures may occur for a number of reasons - for example, if a mapped field in the source/destination system has changed unexpectedly, or if there was a communication issue when the service ran. 

When a sync failure occurs, an entry will be shown in your [sync report](https://doc.wearepatchworks.com/product-documentation/patchworks-services/reporting-and-logging/service-sync-reports/viewing-the-service-sync-report) with a [status](https://doc.wearepatchworks.com/dashboard/reporting-and-logging/sync-reports/viewing-the-sync-report#sync-report-status-indicators) of **failed** - there will be one entry for every failure. From here you can:

* [Review and fix a sync failure](https://doc.wearepatchworks.com/product-documentation/patchworks-services/reporting-and-logging/service-sync-reports/handling-failed-service-syncs#handling-a-failed-sync-for-a-single-entry)
* [Review and fix multiple sync failures](https://doc.wearepatchworks.com/product-documentation/patchworks-services/reporting-and-logging/service-sync-reports/handling-failed-service-syncs#handling-a-failed-sync-for-multiple-entries)

In the event that you have a sync query but there are no failures in your sync report, you may wish to run the associated service manually. For instructions please see: [How to run a service manually](https://doc.wearepatchworks.com/product-documentation/patchworks-services/troubleshooting/how-to-run-a-service-manually).

{% hint style="info" %}
Did you know that you can setup up **sync failure email notifications** from Patchworks? For more information please see our [sync failure notifications](https://doc.wearepatchworks.com/product-documentation/patchworks-services/reporting-and-logging/service-sync-reports/sync-failure-email-notifications) page.
{% endhint %}