How to manage failed service syncs

Overview

Service sync failures may occur for a number of reasons - for example, if a mapped field in the source/destination system has changed unexpectedly, or if there was a communication issue when the service ran.

When a sync failure occurs, an entry will be shown in your sync report with a status of failed - there will be one entry for every failure. From here you can:

• Review and fix a sync failure

• Review and fix multiple sync failures

In the event that you have a sync query but there are no failures in your sync report, you may wish to run the associated service manually. For instructions please see: How to run a service manually.

Did you know that you can setup up sync failure email notifications from Patchworks? For more information please see our sync failure notifications page.