Freshdesk is a cloud-based customer engagement solution for streamlining customer support.
API documentation for Freshdesk (used to build this connector) can be found via the link below:
When adding connector instances for Freshdesk, the following authentication methods are supported:
When a user chooses to add a connector instance using API key authentication, the credentials below are prompted:
| Credential | Required? | Notes |
|---|---|---|
api key
Your API can be accessed via your Freshdesk user profile. For more information please see this Freshdesk guide.
domain
The URL that you use to access Freshdesk will be in the following form: https://domain.freshdesk.com, where 'domain' is unique to your organisation - for example: https://patchworks.freshdesk.com. Enter your domain here - for example: patchworks.
