Your third-party systems go offline

Scenario

There may be occasions where your systems go offline - perhaps due to a general outage, or any number of reasons.

When this happens, syncing to these or downstream systems will be disrupted, resulting in errors reported in your Patchworks run logs. Don’t be alarmed by these errors - they are to be expected, and can be resolved.

Solution

Once your systems are back online, edit any affected process flows and (temporarily) adjust any filter settings to cover the downtime period - then run the process flow manually.

Avoid deploying this change as it will affect any future runs.