> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/~/changes/J8IbZkP6ASUZu2oBhGi2/support/raising-a-support-ticket.md).

# Raising a support ticket

## Introduction

If you subscribe to a Patchworks **standard**, **professional**, or **enterprise** tier you will have access to Patchworks support. If you need to raise a support ticket, you can use one of the methods below:

* [Via our dashboard chatbot](#via-our-dashboard-chatbot)
* [Via our Zendesk support portal](#via-our-zendesk-support-portal)

## Via our dashboard chatbot

The easiest way to get in touch is to send a message via our chatbot in the Patchworks dashboard: ![](/files/3UKZHwZejO2UQXSfx6jS)

## Via our Zendesk support portal

To raise a support ticket via our Zendesk support portal, follow the steps below. 

**Step 1**\
Log into the Patchworks dashboard.

**Step 2**\
Select the **support** option from the left-hand navigation menu:

 ![](/files/xYa7GdPMnqM2hRkjApWL)

**Step 3**\
When prompted, log into Zendesk:

 ![](/files/rz6bN5kzm8vVX2GluEAh)

{% hint style="info" %}
If you don't have credentials for Zendesk, you can use the **sign up** link to register. In this case, we advise using the same email address that you use to log into the Patchworks dashboard.
{% endhint %}

**Step 4**\
Now you can raise a ticket via our Zendesk support portal. 

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