Handling failed service syncs
Last updated
Last updated
The Patchworks includes options to manage cases where a sync fails. This page includes instructions for handling a single failure, and also for handling multiple failures in one, 'mass' action.
If a sync fails, it's always worth checking the operational status of its source and destination connectors. Please see for details.
If a single sync report entry has a and you've , you can retry the sync. To do this for a single entry, follow the steps below:
Step 1 Click the error details link associated with the entry that you wish to resync - for example:
Step 2 When details for the failed entry are displayed, check the failure reason/error information. If appropriate, take necessary action - this might mean checking and adjusting your source/destination system, or checking and adjusting the Patchworks for this service. For example:
Step 3 When you're ready, click the resync button from the same details window.
Step 4 When prompted to confirm this operation, click OK. If the resync is successful, the status will change to OK.
Step 1 Use filter options to refine the sync report and choose to only show items with a failed status:
...so only failed items are shown.
Step 2 For each item in turn, click the associated error details link - for example:
Step 4 When you're ready, click the selection checkbox associated with any failed entries that you wish to resync, and then select auto resync from the ellipses menu - for example:
Step 5 When prompted to confirm this operation, click OK. If the resync is successful, the status will change to OK.
Alternatively, you can follow the steps detailed but only select one entry to be resynced.
If a sync report includes multiple entries with a and you've , you can retry the sync for them all as a mass action. To do this, follow the steps below:
Step 3 When details for the failed entry are displayed, check the failure reason /error information. If appropriate, take necessary action - this might mean checking and adjusting your source/destination system, or checking and adjusting the Patchworks for this service. For example: