# Raising a support ticket

## Introduction

If you subscribe to a Patchworks **standard**, **professional**, or **enterprise** tier you will have access to Patchworks support. If you need to raise a support ticket, you can use one of the methods below:

* [Via our dashboard chatbot](#via-our-dashboard-chatbot)
* [Via our Zendesk support portal](#via-our-zendesk-support-portal)

## Via our dashboard chatbot

The easiest way to get in touch is to send a message via our chatbot in the Patchworks dashboard: ![](https://content.gitbook.com/content/5mpqoXPMbUuPa8JpCLWe/blobs/XcO6RNBCtJchgkv7YI2S/bot.png)

## Via our Zendesk support portal

To raise a support ticket via our Zendesk support portal, follow the steps below. 

**Step 1**\
Log into the Patchworks dashboard.

**Step 2**\
Select the **support** option from the left-hand navigation menu:

 ![](https://content.gitbook.com/content/5mpqoXPMbUuPa8JpCLWe/blobs/sWlNmLQeRhYkhUYQF4Ya/support%201.png)

**Step 3**\
When prompted, log into Zendesk:

 ![](https://content.gitbook.com/content/5mpqoXPMbUuPa8JpCLWe/blobs/DbJwQ47xo5l7ZHjA5fuo/support%202.png)

{% hint style="info" %}
If you don't have credentials for Zendesk, you can use the **sign up** link to register. In this case, we advise using the same email address that you use to log into the Patchworks dashboard.
{% endhint %}

**Step 4**\
Now you can raise a ticket via our Zendesk support portal. 

<figure><img src="https://content.gitbook.com/content/5mpqoXPMbUuPa8JpCLWe/blobs/SPAhxMOnvTw2RTMVw48B/zendesk%20dash.png" alt=""><figcaption></figcaption></figure>