# Raising a support ticket
## Introduction
If you subscribe to a Patchworks **standard**, **professional**, or **enterprise** tier you will have access to Patchworks support. If you need to raise a support ticket, you can use one of the methods below:
* [Via our dashboard chatbot](#via-our-dashboard-chatbot)
* [Via our Zendesk support portal](#via-our-zendesk-support-portal)
## Via our dashboard chatbot
The easiest way to get in touch is to send a message via our chatbot in the Patchworks dashboard: 
## Via our Zendesk support portal
To raise a support ticket via our Zendesk support portal, follow the steps below.
**Step 1**\
Log into the Patchworks dashboard.
**Step 2**\
Select the **support** option from the left-hand navigation menu:
**Step 3**\
When prompted, log into Zendesk:
{% hint style="info" %}
If you don't have credentials for Zendesk, you can use the **sign up** link to register. In this case, we advise using the same email address that you use to log into the Patchworks dashboard.
{% endhint %}
**Step 4**\
Now you can raise a ticket via our Zendesk support portal.
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