To access the latest sync report for your Patchworks services, select sync reports from the left-hand navigation bar:
...the sync reports page is displayed:
Each time a Patchworks service runs, it is attempting to sync data between source and destination connectors. When this happens, an entry is added to the sync report so you can see - at a glance - every item that has been synced and the outcome (i.e. status) of that operation. The example below highlights key features of this report:
By default, reports are shown for the last 5 days. You can use the to increase this number up to a maximum of 15 days.
Items to note are summarised below:
| Ref | Function | Summary |
|---|---|---|
1 | Report entries | The main part of the display area shows rows of report entries - you will find one entry for every attempted sync (i.e. one entry for each item synced, irrespective of whether the sync was successful). |
2 | Ellipses actions | |
3 | Additional filters |
This extra information is only likely to be required by Patchworks support, in the event of a sync query. |
4 | Search | Search for specific sync reports based on:
|
5 | Filters | |
6 | Sort report | Use checkboxes to select specific entries for an action - typically, a resync. You can select a single entry or multiple entries and then choose a mass action. |
7 & 8 | Select entries/entry for further action | |
9 | Sync status | Every sync report entry has an associated status, so you can see whether or not the sync succeeded. For further information please see the sync status indicators section. |
Every sync report entry has an associated status, so you can see whether or not the sync succeeded. As you scan down a report, you may encounter the following status indicators:
| Status indicator | |
|---|---|
OK | Source data has synced to the destination system successfully. |
Sent | Typically applied for SFTP or file-based services where source data files are pushed to a destination endpoint successfully. If the destination endpoint confirms that the data is received, the sent status is updated to OK. |
Pending | Source data has been pushed but has not yet reached the destination system. The most common reason for this status is where the destination endpoint is down. Typically, a pending entry will be retried up to four times before being set to failed. The number of retries may vary, depending on how the service is configured. |
Failed | Sync failures may occur for a number of reasons - for example, if a mapped field in the source/destination system has changed unexpectedly, or if there was a communication issue when the service ran. Please see Handling a failed sync for further information about managing these cases. |
Click the ellipses to access actions that can be taken for current selections - for example, you can download as CSV: The download will include all sync report entries matching the currently defined filters.
Click the additional filters option to access options for displaying more information: Here:
Click the filter icon associated with a table heading to access associated filter options - for example:
You can select all or individual report entries and then click the ellipses actions option to choose an action to perform - for example:
