How to check the operational status of a service connector

Introduction

If you have a query with a service sync, one of the first checks you should make is the operational status of its source and destination connectors.

The steps

Step 1 Access your connectors.

Step 2 Select the first connector to be checked:

Step 3 Check the operational status at the top of the summary tab - for example:

Behind the scenes, Patchworks is checking if connectors are operational - i.e. that the associated system can be reached and authenticated using the details provided. Possible statuses are:

Status
Connector Operational	The system can be reached and authenticated with the details provided.
System Unreachable	The URL provided for this connector cannot be reached.
Failed Authentication	Authentication cannot be completed using the details provided.