If you have a query with a service sync, one of the first checks you should make is the operational status of its source and destination connectors.
Step 1 Access your connectors.
Step 2 Select the first connector to be checked:
Step 3 Check the operational status at the top of the summary tab - for example:
Behind the scenes, Patchworks is checking if connectors are operational - i.e. that the associated system can be reached and authenticated using the details provided. Possible statuses are:
Connector Operational
The system can be reached and authenticated with the details provided.
System Unreachable
The URL provided for this connector cannot be reached.
Failed Authentication
Authentication cannot be completed using the details provided.
