> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/patchworks-services/reporting-and-logging/service-sync-reports/sync-failure-email-notifications.md).

# Sync failure email notifications

## Introduction

Patchworks can send a daily email notification to specified users, to alert them when failed service syncs have occurred.  Optionally, this email includes a preview of the [sync report](/product-documentation/patchworks-services/reporting-and-logging/service-sync-reports.md) and should serve as a prompt for users to log into Patchworks and check the full report.

To implement sync failure notification emails, the following steps are required:

1.[ Add a notification group for required recipients](#adding-a-notification-group-for-required-recipients)

2\. [Associate this notification group with your company profile](#associating-a-notification-group-with-your-company-profile)

At this point, sync failure email notifications are configured and will be sent to recipients the next time sync failures occur. **By default, these emails will not include a preview of the sync report**. If you would like to switch this option on, complete the extra step below:

3\. [Choose whether or not to include a preview of the sync report in these emails](#switching-the-sync-failure-report-preview-on-off)

## Adding a notification group for required recipients

Please see our [notification groups](broken://pages/ul3TLNVYRLYUGugTOFLU) page for instructions on adding notification groups and recipients. 

## Associating a notification group with your company profile  

Having defined a [notification group](broken://pages/ul3TLNVYRLYUGugTOFLU) containing required recipients for sync failure emails, you need to associate that group with your company profile. To do this, follow the steps below:

**Step 1**\
Access your **company profile** page.

{% hint style="info" %}
Please see [accessing your company profile](broken://pages/Ys41Bj2v3AXI4s020odl) if you're not sure how to do this.
{% endhint %}

...the **manage profile** page is displayed - for example:

<figure><img src="/files/81cJ7MYEsGZB8jsE8ogF" alt=""><figcaption></figcaption></figure>

**Step 2**\
Move down to the **alerts notification group** panel, click the dropdown field and choose whichever [notification group](broken://pages/ul3TLNVYRLYUGugTOFLU) you created for sync failure email alerts - for example:

<figure><img src="/files/L4vqD1hewf4lZrDjsPak" alt=""><figcaption></figcaption></figure>

**Step 3**\
Scroll down and click the **save profile** button:\
![](/files/SNkEEC3g2yjfmaMNHjpb)

**Step 4**\
At this point, sync failure email notifications are configured and will be sent to recipients the next time sync failures occur. By default, these emails will not include a preview of the sync report. If you would like to switch this option on, see: [switching the sync failure report preview on/off](#switching-the-sync-failure-report-preview-on-off).

## Switching the sync failure report preview on/off

To access settings for including/excluding a [sync report](/product-documentation/patchworks-services/reporting-and-logging/service-sync-reports.md) preview in sync failure emails, follow the steps below:

**Step 1**\
Access the [services list](/product-documentation/patchworks-services/working-with-services/the-services-list.md):

<figure><img src="/files/yr8fjq0Kzt6Vpm41Tum4" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please see [accessing services](/product-documentation/patchworks-services/working-with-services/accessing-services.md) if you're not sure how to get to this point.
{% endhint %}

**Step 2**\
Select the required service:

<figure><img src="/files/iwLC4LXtn7YCTQGtmcMv" alt=""><figcaption></figcaption></figure>

**Step 3**\
Click the **alerts** tab:

<figure><img src="/files/GzRcerY7WfeYpACdaXOw" alt=""><figcaption></figcaption></figure>

...the **alerts** page is displayed:

<figure><img src="/files/pehz9K0ThDvrirbbIUDD" alt=""><figcaption></figcaption></figure>

**Step 4**\
Toggle the **include failures** in summary option off/on as required:

<figure><img src="/files/xHq2x2V076kJTGB1Yo8M" alt=""><figcaption></figcaption></figure>

**Step 5**\
Click the **save** button.