Patchworks can send a daily email notification to specified users, to alert them when failed service syncs have occurred. Optionally, this email includes a preview of the and should serve as a prompt for users to log into Patchworks and check the full report.
To implement sync failure notification emails, the following steps are required:
1.
2.
At this point, sync failure email notifications are configured and will be sent to recipients the next time sync failures occur. By default, these emails will not include a preview of the sync report. If you would like to switch this option on, complete the extra step below:
3.
Please see our notification groups page for instructions on adding notification groups and recipients.
Having defined a notification group containing required recipients for sync failure emails, you need to associate that group with your company profile. To do this, follow the steps below:
Step 1 Access your company profile page.
...the manage profile page is displayed - for example:
Step 2 Move down to the alerts notification group panel, click the dropdown field and choose whichever notification group you created for sync failure email alerts - for example:
Step 2 Select the required service:
Step 3 Click the alerts tab:
...the alerts page is displayed:
Step 4 Toggle the include failures in summary option off/on as required:
Step 5 Click the save button.
Step 3 Scroll down and click the save profile button:
Step 4 At this point, sync failure email notifications are configured and will be sent to recipients the next time sync failures occur. By default, these emails will not include a preview of the sync report. If you would like to switch this option on, see: .
To access settings for including/excluding a preview in sync failure emails, follow the steps below:
Step 1 Access the :
Please see if you're not sure how to get to this point.
