# Raising a support ticket

## Introduction

If you're trying to figure out how to achieve something with Patchworks - or if you're experiencing any issues - we've got you! You can:

* [Visit our help centre for access to our community forums, training, documentation, support tickets, and more](#the-patchworks-help-centre)
* [Ask our dashboard chatbot for assistance](#dashboard-chatbot)

{% hint style="info" %}
You'll find information about our support process in our help centre - please see [Welcome to Patchworks support](https://gopatchworks.zendesk.com/hc/en-gb/articles/39752395316625-Welcome-to-Patchworks-Support). 
{% endhint %}

## The Patchworks help centre

Our [help centre](https://gopatchworks.zendesk.com/hc/en-gb) is your one-stop shop for guidance and support:

<div align="left"><figure><img src="/files/bCel1imWmslTL5H89K73" alt=""><figcaption></figcaption></figure></div>

You can access learning and information resources (product documentation, roadmaps, and FAQs), check the current status of the Patchworks dashboard, or raise/manage support tickets.

{% hint style="info" %}
Choosing to `raise a support ticket` allows you to choose whether you'd like to make a `support request` or a `change request` - then you're asked to complete the appropriate form and submit your request.
{% endhint %}

## Dashboard chatbot

If you're working in the Patchworks dashboard and need help, look for our chatbot in the bottom-left corner:

<div align="left"><figure><img src="/files/HWyeCHVhWdr4cTm7FAF4" alt="" width="375"><figcaption></figcaption></figure></div>

From here, start a new conversation:

<div align="left"><figure><img src="/files/ph2PSTrV5ousDgrId1Sj" alt="" width="375"><figcaption></figcaption></figure></div>

Enter a question, and the bot will return relevant articles from our product documentation. Afterwards, you'll be asked if this content was helpful - responding 'no' prompts options for you to chat with a member of our Support team, or to raise a support ticket:

<div align="left"><figure><img src="/files/sLPTV7Zn6GBeYtV1PtCd" alt="" width="317"><figcaption></figcaption></figure></div>

Choosing the `ticket` option directs you to our support portal, where you can choose whether you'd like to make a `support request` or a `change request` - then you're asked to complete the appropriate form and submit your request.

{% hint style="info" %}
You'll find information about our support process in our help centre - please see [Welcome to Patchworks support](https://gopatchworks.zendesk.com/hc/en-gb/articles/39752395316625-Welcome-to-Patchworks-Support).&#x20;
{% endhint %}


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# Agent Instructions: Querying This Documentation

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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.