> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/raising-a-support-ticket.md).

# Raising a support ticket

## Introduction

If you're trying to figure out how to achieve something with Patchworks - or if you're experiencing any issues - we've got you! You can:

* [Visit our help centre for access to our community forums, training, documentation, support tickets, and more](#the-patchworks-help-centre)
* [Ask our dashboard chatbot for assistance](#dashboard-chatbot)

{% hint style="info" %}
You'll find information about our support process in our help centre - please see [Welcome to Patchworks support](https://gopatchworks.zendesk.com/hc/en-gb/articles/39752395316625-Welcome-to-Patchworks-Support).
{% endhint %}

## The Patchworks help centre

Our [help centre](https://gopatchworks.zendesk.com/hc/en-gb) is your one-stop shop for guidance and support:

<div align="left"><figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FcmjldL8XEiBRibUZ4DdW%2Fhelp%20centre.png?alt=media&amp;token=017561d1-254b-4ccd-b2e1-a55efd4d32f4" alt=""><figcaption></figcaption></figure></div>

You can access learning and information resources (product documentation, roadmaps, and FAQs), check the current status of the Patchworks dashboard, or raise/manage support tickets.

{% hint style="info" %}
Choosing to `raise a support ticket` allows you to choose whether you'd like to make a `support request` or a `change request` - then you're asked to complete the appropriate form and submit your request.
{% endhint %}

## Dashboard chatbot

If you're working in the Patchworks dashboard and need help, look for our chatbot in the bottom-left corner:

<div align="left"><figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FX1hYF1A0Gfu6STm9OkDP%2Fraise%20ticket%201.png?alt=media&amp;token=85739c1a-21f8-48ce-b197-9139ec761bc6" alt="" width="375"><figcaption></figcaption></figure></div>

From here, start a new conversation:

<div align="left"><figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FDFMudWETlgpsgozeEwX1%2Fraise%20ticket%202.png?alt=media&amp;token=6315408c-84f0-4bf2-b88d-d1c5ffe463ae" alt="" width="375"><figcaption></figcaption></figure></div>

Enter a question, and the bot will return relevant articles from our product documentation. Afterwards, you'll be asked if this content was helpful - responding 'no' prompts options for you to chat with a member of our Support team, or to raise a support ticket:

<div align="left"><figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FASV3Uf65knjKk7D6vcfM%2Fraise%20ticket%203.png?alt=media&amp;token=0366e1a8-a3c2-4a6d-b92f-f86f021c893a" alt="" width="317"><figcaption></figcaption></figure></div>

Choosing the `ticket` option directs you to our support portal, where you can choose whether you'd like to make a `support request` or a `change request` - then you're asked to complete the appropriate form and submit your request.

{% hint style="info" %}
You'll find information about our support process in our help centre - please see [Welcome to Patchworks support](https://gopatchworks.zendesk.com/hc/en-gb/articles/39752395316625-Welcome-to-Patchworks-Support).
{% endhint %}