# Triggering a password reset for another user

## Introduction

If you are a user with an [administrator or manager role](/product-documentation/users-roles-and-permissions/roles-and-permissions-summary.md), you can trigger a password reset email for other users in your company. 

When this is done, a reset email is sent to the email address for the user, containing a reset link. Password reset links are valid for 24 hours. After this, another password reset must be triggered so a new link is emailed. 

<details>

<summary><img src="/files/mjTTZzyEQN7pfYDU3Ixl" alt="" data-size="line">Alternative approach </summary>

The company user can use the 'forgot password' option from the [Patchworks login page](https://app.wearepatchworks.com/login) to trigger their own password reset email:\
\
![](/files/21Qoi8JzvUAYkrtnAeT2)

</details>

## **The steps**

**Step 1**\
[Access the user list for your company profile](/product-documentation/users-roles-and-permissions/viewing-all-users-for-your-company-profile.md).

**Step 2**\
Move down to the **extra** section - you'll see a **\[company] users** tab showing all existing user accounts. At a glance you can see each user's name, email address and role - click the name of the user requiring a password reset:

<figure><img src="/files/8Ih8DBlLnVtfbOSWfXtl" alt=""><figcaption></figcaption></figure>

**Step 3**\
Click the **reset password** button at the top of the page:

<figure><img src="/files/AycB6VIxtsmd4Ux4qRNS" alt=""><figcaption></figcaption></figure>

**Step 4**\
The user will receive an email from Patchworks which includes a link to change their password.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.wearepatchworks.com/product-documentation/users-roles-and-permissions/triggering-a-password-reset-for-another-user.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.