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Triggering a password reset for another user
If you are a user with a client admin role, you can trigger a password reset email for other users in your company.
When this is done, a reset email is sent to the email address for the user, containing a reset link. Password reset links are valid for 24 hours. After this, another password reset must be triggered so a new link is emailed.
The company user can use the 'forgot password' option from the Patchworks login page to trigger their own password reset email:
Step 1
Log into the Patchworks dashboard, then select settings | my company profile to access your profile page.
Step 2
Scroll down to the extra panel and - from the users tab - click the name of the account that you want to access:
Step 3
Click the reset password button at the top of the page:
Step 4
The user will receive an email from Patchworks which includes a link to change their password.