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Core subscription tiers

Introduction

Different organisations have different needs when it comes to utilising the Patchworks dashboard - from minimal features required to perform very specific tasks, all the way through to advanced functionality for building complex data flows in-house.
Our Core subscription tiers ensure that there's something to suit everyone. Information on this page details available subscription tiers and associated information.
Having purchased a subscription, its associated features and allowances are available to your organisation. Each user within your organisation is assigned a role which determines if/how they can access these features.

Available core subscription tiers

The table below summarises available dashboard features and feature allowances for each Core subscription tiers.
Tier
Summary
Trial
Having registered for a Patchworks account your free trial starts with full access to all dashboard features for 15 days.
App store
Applies for customers who access the Patchworks dashboard purely to use a particular app - i.e. there's no requirement to install additional connectors/resources, build/update process flows, etc. With some exceptions, app store user access is read-only.
Standard
Standard tier users have full access to all standard dashboard features - advanced features are displayed but are read-only. Limits apply to the number of deployed connectors and process flows allowed - if required, bolt-ons can be added to extend these allowances.
Professional
Professional tier users have full access to all standard and advanced dashboard features. Enhanced limits apply to the number of deployed connectors and process flows allowed - if required, bolt-ons can be added to extend these allowances.
Custom
Custom tier users have full access to all standard and advanced dashboard features. Custom limits apply to the number of deployed connectors and process flows allowed.

Core subscription tier allowances

The table below summarises feature access and allowances for each Core subscription tier.
Feature ↓
Trial
App store
Standard
Professional
Custom
Marketplace
Full access
No access
Full access
Full access
Full access
Deployed connectors (i.e. connectors used in enabled & deployed process flows)
2
Read-only access to purchased app connectors
2
4
Custom
Connector instances
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Deployed process flows
2
10
20
Custom
Flow runs per minute
1
10
10
20
30 (can be adjusted)
Connector builder
Full access
No access
Full access
Full access
Full access
Inbound API
Full access
No access
Full access
Full access
Webhooks
Full access
No access
No access
Full access
Full access
Advanced features
Full access
Read-only
Read-only
Full access
Full access

App store tier summary

The app store tier is for users who only need dashboard access to run prebuilt apps. These apps are built to perform specific tasks and as such, access is limited to features which are directly associated with purchased apps. The table below summarises allowed feature access for users on the app store tier.
Feature
Allowed options
Marketplace
  • Access restricted to viewing/updating connectors included with purchased app(s).
Connectors
  • Add new instances for existing connectors
  • Edit existing connector instances
Process flows (general)
  • Run logs
  • Edit existing process flow settings
  • Edit existing process flow variables
  • Deploy existing process flows
  • Enable & disable labels for existing process flows
  • Add & delete labels for existing process flows
  • Add & delete email notifications for existing process flows
  • Run existing process flow manually
Process flows (shapes) - trigger
  • Edit the trigger schedule for existing process flows
Process flows (shapes) - connector
  • Edit instance
  • Edit existing parameters & filters
Process flows (shapes) - filter
  • Edit existing filters
Process flows (shapes) - route
  • Edit existing condition filters
Process flows (shapes) - add to cache & load from cache
  • Can use if included with process flow(s)
  • Cannot create new caches
  • Cannot delete caches
  • Can clear existing cache(s) via cache maintenance
Process flows (shapes) - de-dupe
  • Can use if included with process flow(s)
  • Cannot create new data pools
  • Cannot delete data pools
  • Can remove single IDs via data pool maintenance
Inbound API
  • Can use if required by purchased app(s)
Webhooks
  • Can use if included with process flow(s) - cannot add new webhooks
Custom scripts
  • Can use if included with process flow(s) - cannot add, edit, delete or deploy scripts
Cross reference lookups
  • Edit cross reference values in any cross reference lookups associated with purchased app(s)

Advanced features

Advanced features are available on the professional tier, or can be added for standard tier users via a bolt-on. These features are listed below.
Feature
Item
Cache
  • Add to cache shape
  • Load from cache shape
De-dupe
  • De-dupe shape
  • Data pool maintenance
Custom scripts
  • Script shape
  • Custom scripts

Core subscription tier bolt-ons

The table below summarises bolt-ons that can be purchased and added to existing core subscription tiers.
Bolt-on
Applicable tiers
Summary
Advanced features
standard
Enable advanced features
Single connector
standard
professional
custom
Add one more connector to current deployed connectors allowance
10 process flows
standard
professional
custom
Add ten more process flows to current deployed process flows allowance

How do I purchase a subscription tier?

Anyone can sign up for a new Patchworks trial subscription via our login page. When your 15-day trial period ends, you can contact the Patchworks Sales team to purchase the required subscription. The quickest way to do this is via our Dashboard live chat:
If you have come to Patchworks via an agency/partner, please contact them to arrange your preferred subscription.

How can I check the status of my subscription allowances?

Subscription tiers are associated with different allowances for the number of deployed connectors, and the number of deployed process flows.
For allowance purposes, a 'deployed' process flow is a process flow that is both deployed and enabled. A 'deployed' connector is a connector that is in use by a 'deployed' process flow.
To view the number of 'deployed' connectors and the number remaining in your subscription tier allowance, select connectors and instances from the left-hand navigation menu - your allowance status is shown in the header of the manage connectors page:
To view the number of 'deployed' process flows and the number remaining in your subscription tier allowance, select process flows from the left-hand navigation menu - your allowance status is shown in the header of the manage your flows page: