Core subscription tiers

Introduction

Different organisations have different needs when it comes to utilising the Patchworks dashboard - from minimal features required to perform very specific tasks, all the way through to advanced functionality for building complex data flows in-house.

Our Core subscription tiers ensure that there's something to suit everyone. Information on this page details available subscription tiers and associated information.

Having purchased a subscription, its associated features and allowances are available to your organisation. Each user within your organisation is assigned a role which determines if/how they can access these features.

Available core subscription tiers

The table below summarises available dashboard features and feature allowances for each Core subscription tiers.

Tier	Summary
Trial	Having registered for a Patchworks account your free trial starts with full access to all dashboard features for 15 days.
App store	Applies for customers who access the Patchworks dashboard purely to use a particular app - i.e. there's no requirement to install additional connectors/resources, build/update process flows, etc. With some exceptions, app store user access is read-only.
Standard	Standard tier users have full access to all standard dashboard features - advanced features are displayed but are read-only. Limits apply to the number of deployed connectors and process flows allowed - if required, bolt-ons can be added to extend these allowances.
Professional	Professional tier users have full access to all standard and advanced dashboard features. Enhanced limits apply to the number of deployed connectors and process flows allowed - if required, bolt-ons can be added to extend these allowances.
Custom	Custom tier users have full access to all standard and advanced dashboard features. Custom limits apply to the number of deployed connectors and process flows allowed.

Core subscription tier allowances

The table below summarises feature access and allowances for each Core subscription tier.

Feature ↓	Trial	App store	Standard	Pro	Custom / Enterprise
Marketplace	Full access	No access	Full access	Full access	Full access
Deployed connectors (i.e. connectors used in enabled & deployed process flows)	2	Read-only access to purchased app connectors	2	4	Custom
Connector instances	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Deployed process flows	2	Limited access to work with existing process flows	10	20	Custom
Flow runs per minute	1	10	10	20	30 (can be increased STC)
Connector builder	Full access	No access	Full access	Full access	Full access
Inbound API	Full access	Full access if required by purchased app	No access	Full access	Full access
Webhooks	2 per minute	30 per minute	30 per minute	120 per minute	120 per minute (can be increased STC)
Advanced features	Full access	Read-only	Read-only	Full access	Full access

App store tier summary

The app store tier is for users who only need dashboard access to run prebuilt apps. These apps are built to perform specific tasks and as such, access is limited to features which are directly associated with purchased apps. The table below summarises allowed feature access for users on the app store tier.

Feature	Allowed options
Marketplace	Access restricted to viewing/updating connectors included with purchased app(s).
Connectors	Add new instances for existing connectors Edit existing connector instances
Process flows (general)	Run logs Edit existing process flow settings Edit existing process flow variables Deploy existing process flows Enable & disable labels for existing process flows Add & delete labels for existing process flows Add & delete email notifications for existing process flows Run existing process flow manually
Process flows (shapes) - trigger	Edit the trigger schedule for existing process flows
Process flows (shapes) - connector	Edit instance Edit existing parameters & filters
Process flows (shapes) - filter	Edit existing filters
Process flows (shapes) - route	Edit existing condition filters
Process flows (shapes) - add to cache & load from cache	Can use if included with process flow(s) Cannot create new caches Cannot delete caches Can clear existing cache(s) via cache maintenance
Process flows (shapes) - de-dupe	Can use if included with process flow(s) Cannot create new data pools Cannot delete data pools Can remove single IDs via data pool maintenance
Inbound API	Can use if required by purchased app(s)
Webhooks	Can use if included with process flow(s) - cannot add new webhooks
Custom scripts	Can use if included with process flow(s) - cannot add, edit, delete or deploy scripts
Cross reference lookups	Edit cross reference values in any cross reference lookups associated with purchased app(s)

Advanced features

Advanced features are available on the professional tier, or can be added for standard tier users via a bolt-on. These features are listed below.

Feature	Item
Cache	Add to cache shape Load from cache shape
De-dupe	De-dupe shape Data pool maintenance
Custom scripts	Script shape Custom scripts

Core subscription tier bolt-ons

The table below summarises bolt-ons that can be purchased and added to existing core subscription tiers.

Bolt-on	Applicable tiers	Summary
Advanced features	standard	Enable advanced features
Single connector	standardprofessionalcustom	Add one more connector to current deployed connectors allowance
10 process flows	standardprofessionalcustom	Add ten more process flows to current deployed process flows allowance
60 webhooks per minute	standardprofessionalcustom	Add 60 webhooks per minute to existing rate limit.

How do I purchase a subscription tier?

Anyone can sign up for a new Patchworks trial subscription via our login page. When your 15-day trial period ends, you can contact the Patchworks Sales team to purchase the required subscription. The quickest way to do this is via our Dashboard live chat.

If you have come to Patchworks via an agency/partner, please contact them to arrange your preferred subscription.

How can I check the status of my subscription allowances?

Subscription tiers are associated with different allowances for the number of deployed connectors, and the number of deployed process flows.

For allowance purposes, a 'deployed' process flow is a process flow that is both deployed and enabled. A 'deployed' connector is a connector that is in use by a 'deployed' process flow.

To view the number of 'deployed' connectors and the number remaining in your subscription tier allowance, select connectors and instances from the left-hand navigation menu - your allowance status is shown in the header of the manage connectors page:

To view the number of 'deployed' process flows and the number remaining in your subscription tier allowance, select process flows from the left-hand navigation menu - your allowance status is shown in the header of the manage your flows page: