> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/users-roles-and-permissions/restoring-a-deleted-user-account.md).

# Restoring a deleted user account

## Introduction

If you are a user with an [administrator or manager role](/product-documentation/users-roles-and-permissions/roles-and-permissions-summary.md), you can choose to restore a deleted user account associated with your company profile.

## Need to know

* When a deleted user account is restored, the original email address is reinstated
* The password last associated with the deleted account is not reinstated - you can trigger a password reset for this account, or the user can trigger their own reset.

## The steps

{% stepper %}
{% step %}
**Access** **the required user**

[Access the user list for your company profile](/product-documentation/users-roles-and-permissions/viewing-all-users-for-your-company-profile.md), then click the name of the user you want to restore. For example:

<div align="left"><figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FxQuv3nn0BuKIEKG0FQOQ%2Frestore%20user%200.png?alt=media&amp;token=b32d04b7-137d-41ad-991c-cadcbe2689ba" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Restore the user**

Click the `restore` button associated with the required account. For example:

<figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2F3ylP7zwHfqPoAkoihcPM%2Frestore%20user%201.png?alt=media&amp;token=921264dd-b4a0-47fe-ae7d-b166019c24ee" alt=""><figcaption></figcaption></figure>

When prompted, confirm that you want to proceed. For example:

<figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FbbqHc2pJGYatLyBVsPla%2Frestore%20user%202.png?alt=media&amp;token=1563df62-69ad-4b16-aa9a-2ed4c19f49b9" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Trigger a password reset (optional)**

The account is restored but remains inactive until the user sets a password. You can [trigger a password reset](/product-documentation/users-roles-and-permissions/triggering-a-password-reset-for-another-user.md) by accessing profile details for the user and selecting the `reset password` button. For example:

<figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FGXMovDwoJ2cjtM0YRPjS%2Frestore%20user%204.png?alt=media&amp;token=52544a88-a849-406b-b0d2-4d2dd80ecd7b" alt=""><figcaption></figcaption></figure>

Alternatively, this user can select the `forgot your password?` link from thee dashboard login page:

<div align="left"><figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FCZMYCiXDAxK38x1WUHlS%2Frestore%20user%204a.png?alt=media&amp;token=fd0ac8b0-54cb-4638-82e4-56f6e5426c96" alt="" width="380"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}
