Triggering a password reset for an existing 'native' linked company user

Introduction

If you are a multi-company profile user with permission to manage another linked company, you can trigger a password reset email for users associated with a company that you manage.

When this is done, a reset email is sent to the email address for the user, containing a reset link. Password reset links are valid for 24 hours. After this, another password reset must be triggered so a new link is emailed.

Alternative approach

The company user can use the 'forgot password' option from the Patchworks login page to trigger their own password reset email:

The steps

Step 1 Access company users for the required linked company.

Step 2 Move down to the extra section and select the [company] users tab - here you will find all 'native' user accounts associated with this company - i.e. users who are directly associated with this company profile and can log into the Patchworks dashboard with their own credentials:

Step 3 Click the name of the user that requires a password reset:

Step 4 Move down to the extra section and select the [company] users tab - here you will find all users who are directly associated with this company profile (and can log into the Patchworks dashboard with their own credentials):

Step 5 Click the name of the user account that you want to access:

Step 6 Click the reset password button at the top of the page:

Step 7 The user will receive an email from Patchworks which includes a link to change their password.