# Shopify > NetSuite - fulfillments

## Introduction

This flow was designed on the basis that orders are typically fulfilled in NetSuite.

A Shopify GraphQL query retrieves fulfilled/partially fulfilled orders created after a given date, with a financial status of `authorized`, `paid` or `pending`. The lookback date is calculated by referencing a `datefrom` [flow variable](#flow-variables) in the `created_at` section of the GraphQL query.  

This data is then compared with NetSuite. If the order is not in a fulfilled state, the item fulfillment is pushed with a `shipped` status. Partial fulfillments are supported.

## Process flow snapshot

<details>

<summary><img src="/files/y1IE71BfODU6ZRj1HNMM" alt="" data-size="line"> Click to view process flow snapshot</summary>

<img src="/files/k7WdwiIqZx0zPuJTReG2" alt="" data-size="original">

</details>

## Limitations

<table><thead><tr><th width="316.98828125">Limitation</th><th>Summary</th></tr></thead><tbody><tr><td> Carrier information in NetSuite.</td><td>Out of the box, NetSuite does not include a 'carrier' field in the <code>package</code> section of item fulfillments.</td></tr><tr><td>Shopify GraphQL error handling</td><td>There is a known limitation with error handling for Shopify GraphQL. Please refer to the <a href="/pages/cAsDFgC7o0rXqfyJWolv#error-handling-for-shopify-graphql">Error handling for Shopify GraphQL</a> section for more information and a suggested approach that you may wish to adopt in your flows. </td></tr></tbody></table>

## Assumptions

No assumptions noted for this flow.

## Customisation

To ensure that this process flow runs as required, some customisation options are available. These are documented in the following sections:

* [Flow variables](#flow-variables)
* [Process shape shapes](#process-flow-shapes)

### Flow variables

The table below summarises [flow variables](/product-documentation/process-flows/building-process-flows/dynamic-variables/flow-variables.md) defined for this process flow.

<table><thead><tr><th width="163.5078125">Flow variable</th><th>Summary</th><th>Default value</th></tr></thead><tbody><tr><td><code>datefrom</code></td><td>Set the relative time period to look back for new fulfillments in Shopify. The default setting is for a long lookback period, but you can update this value as required.</td><td>-10 days</td></tr></tbody></table>

{% hint style="info" %}
For information on working with flow variables, please refer to our [flow variables documentation](/product-documentation/process-flows/building-process-flows/dynamic-variables/flow-variables.md).
{% endhint %}

### Process flow shapes

This process flow includes some shapes that can be configured with your own settings. Please see guidelines in the table below.

{% hint style="warning" %}
Shape settings determine the outcome of process flows. Do not change shape settings unless they are listed below.&#x20;
{% endhint %}

<table data-full-width="false"><thead><tr><th width="165.34375">Shape</th><th>Notes</th></tr></thead><tbody><tr><td>Trigger</td><td>This GraphQL query on the Shopify connector retrieves fulfillments/partial fulfillments that have been created since your given lookback period (based on the value of the <code>datefrom</code> <a href="#flow-variables">flow variable</a>). You should ensure that the trigger schedule aligns with your lookback period, or run this flow manually.</td></tr><tr><td>Notify</td><td>This flow is designed in a try/catch structure, so notifications are generated if any part of the flow fails. To achieve this, the <code>catch</code> route includes a <a href="/pages/qJOdm6pHm3I8Ovog6Ola">notify shape</a>, which must be configured for your own notification preferences. <br><br><code>Alert level</code>: Defaults to <code>error</code> but can be changed if needed<br><code>Channel</code>: Defaults to <code>email + log</code> but can be changed if needed<br><code>Email Limit</code>: Defaults to <code>5</code> but can be changed if needed<br><code>Notification Group</code>: Replace the <code>notify</code> placeholder which your required notification group. <br><code>Message</code>: If required, you can change the placeholder message.<br><br>For more information, please refer to our <a href="/pages/qJOdm6pHm3I8Ovog6Ola">Notify shape</a> and <a href="/pages/ul3TLNVYRLYUGugTOFLU">Notification groups</a> pages.</td></tr><tr><td>Connector (Shopify)</td><td>If you did not add or select a Shopify instance during the blueprint <a href="/pages/ZuNUyYvEy14sajACk8N9">installation process</a>, the following settings must be configured:<br><br><code>Source instance</code> : Set to your required <code>Shopify</code> instance.<br><code>Source endpoint</code> :  Set to <code>POST Get fulfilled orders via graphql</code> <br><code>Variables</code> : Leave the <code>Filter</code> variable as it defaults. </td></tr><tr><td>Connector (NetSuite)</td><td><p>If you did not add or select a NetSuite instance during the blueprint <a href="/pages/ZuNUyYvEy14sajACk8N9">installation process</a>, the following settings must be configured:<br><br><code>Source instance</code> : Set to your required <code>NetSuite</code> instance.<br><code>Source endpoint</code> :  Set to <code>POST suiteQL</code></p><p><code>Query</code>: Leave as the default</p></td></tr><tr><td>Connector (NetSuite)</td><td><p>If you did not add or select a NetSuite instance during the blueprint <a href="/pages/ZuNUyYvEy14sajACk8N9">installation process</a>, the following settings must be configured:<br><br><code>Source instance</code> : Set to your required <code>NetSuite</code> instance.<br><code>Source endpoint</code> :  Set to <code>POST Createe fulfillment from SO</code>    </p><p><code>Variables</code>: Leave <code>NetSuite Order ID</code> as the default</p></td></tr></tbody></table>

## Reference

Reference information for this process flow is documented in the following sections:

* [Scripts used in this process flow](#scripts-in-this-process-flow)
* [Cross-reference lookups used in this process flow](#cross-reference-lookups-in-this-process-flow)

### Scripts in this process flow

<table><thead><tr><th width="293">Script</th><th>Summary</th></tr></thead><tbody><tr><td>Determine what needs fulfilling</td><td>Checks the SKUs from Shopify to match the fulfillment lines needed for Netsuite.</td></tr></tbody></table>

### Cross-reference lookups in this process flow

This process flow does not use cross-reference lookups.


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