Notify shape
Last updated
Last updated
The notify shape is used to create custom notification messages for output to run logs and email messages.
To achieve this, you compose a notification template
within the shape settings, using any combination of static text and variables. When the process flow runs and hits this shape, the notification message is generated from your defined template and is then:
Output to the run logs AND/OR
Emailed to recipients in selected notification groups
Notification templates can include dynamic content from .
Email notifications are sent irrespective of whether a process flow is .
The maximum number of email notifications that can be sent (across all process flows for your company profile) is determined by your . If you manage , each one will have its own allowance.
If you find that emails are not being triggered, your may have been exceeded - please to verify the cause.
Each Core subscription tier has an allowance for the number of emails that can be sent each month via the notify
shape). When this allowance is reached, emails are not sent.
Your allowance reaches 20% remaining
A warning message is displayed in subsequent run logs.
Your allowance has been reached
A warning message is displayed in subsequent run logs.
To stop alerts and warnings about your notification email allowance, you can either:
Re-configure any notify shapes to notify via logs
only.
Variables return the first 100 characters of the associated content.
Step 1 In your process flow, add the notify shape in the usual way:
Step 2 Select an alert level from the dropdown field:
The selection made here determines how this notification is displayed in logs and email messages:
Success
Green
Info
Grey
Warning
Orange
Error
Red
Step 3 Choose notification channel(s) to be used - i.e. how these notifications should be communicated:
Available options are summarised below:
Email +Log
The defined notification message is sent to any specified email notification groups AND output to run logs.
The defined notification message is sent to any specified email notification groups. It is NOT output to run logs.
Log
The defined notification message is output to run logs. Email notification groups are not available for selection (so no emails are sent).
Step 4
The email limit determines the maximum number of emails that the notify shape can send per flow run.:
For example, if you select a notification group that contains 20 recipients and set the email limit to 10, the first 10 recipients will receive emails and the remaining 10 in the group will NOT receive emails.
Step 5
If you want to send this notification to email recipients, select the required notification group:
Step 6 Add your required notification text/variables to the notification template section:
If you need more space, you can drag this field further down using the handlebar in the bottom right corner:
Step 7 Save the shape.
Email notification allowance alerts will be available following our .
An alert is added to your . This alert is shown for users in associated email notification groups and is triggered monthly until the issue is resolved.
A warning message is displayed on the process flow canvas if the flow includes a notify shape configured for email notifications and is .
An alert is added to your . This alert is shown for users in associated email notification groups and is triggered monthly until the issue is resolved.
A warning message is displayed on the process flow canvas if the flow includes a notify shape configured for email notifications and is .
.
Notification templates can include dynamic content from , , and variables.
In the example below, we use two to retrieve a store name (store_name
) and a team name (query_team
), and a (our_id
) to retrieve required information from the payload:
You can incorporate , and variables in notify messages.
All defined notification groups are available for selection. If you need to add a new group or check recipients in an existing group, please check our page.
Remember that a notification message can include static text and (using ) dynamic content.