# Service notes

## Introduction

Once a service is added and saved, you have the ability to add notes - for example, to provide some context about the service, to let other users know about changes you've made or sync failure actions that have been taken...there are many reasons that notes might be useful!

This page explains how to access, add and manage notes for a service.

## Accessing service notes

To access notes for a service, follow the steps below:

**Step 1**\
Access the [services list](/product-documentation/patchworks-services/working-with-services/accessing-services.md) and select the required service to view service summary information:

<figure><img src="/files/eZYoLDDwHNzJV7t5XzFv" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please see [accessing services](/product-documentation/patchworks-services/working-with-services/accessing-services.md) page if you're not sure how to reach this point.
{% endhint %}

**Step 2**\
Select the **settings** tab and move down to the **service notes** panel:

<figure><img src="/files/ypZkx29yC8A9gdzBH6BN" alt=""><figcaption></figcaption></figure>

## Adding service notes

To add a service note, just enter the required text into the notes field and click the **add note** button:

<figure><img src="/files/z8lLaIWQfPdAbgiyaak5" alt=""><figcaption></figcaption></figure>

...the note is added and attributed to your Patchworks username, with a date/time stamp:

<figure><img src="/files/50asukTee2HtIJ1Gcvbc" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**All notes are public**, which means that any other users within your company profile can see them. &#x20;
{% endhint %}

## Removing service notes

Service notes can only be removed by a Patchworks administrator. If you need to remove a note, please contact [Patchworks support](https://gopatchworks.zendesk.com/hc/en-gb/restricted?return_to=https%3A%2F%2Fgopatchworks.zendesk.com%2Fhc%2Fen-gb).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.wearepatchworks.com/product-documentation/patchworks-services/working-with-services/updating-a-service/service-notes.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.