How to check the operational status of a connector
If you have a query with a service sync, one of the first checks you should make is the operational status of its source and destination connectors.
Step 2
Select the first connector to be checked:
Step 3
Check the operational status at the top of the summary tab - for example:
Behind the scenes, Patchworks is checking if connectors are operational - i.e. that the associated system can be reached and authenticated using the details provided. Possible statuses are:
Status | Text |
|---|---|
Connector Operational | The system can be reached and authenticated with the details provided. |
System Unreachable | The URL provided for this connector cannot be reached. |
Failed Authentication | Authentication cannot be completed using the details provided. |