# Process flow not running

## Scenario

A process flow has been triggered (either manually, or via a trigger schedule, API call or webhook) but it's not running.

## Reason

* A process flow must be both deployed AND enabled to run according to its [trigger shape](https://doc.wearepatchworks.com/product-documentation/process-flows/building-process-flows/process-flow-shapes/standard-shapes/trigger-shape/trigger-shape-schedule) settings. 
* When a process flow is triggered to run it is placed in a queue for processing as soon as possible. Sometimes the run will happen immediately but other times there may be a short wait, depending on how many jobs are running at the time.

## Solution

* Check [which version of the process flow is deployed](https://doc.wearepatchworks.com/product-documentation/process-flows/building-process-flows/process-flow-versioning) - does it include the correct trigger shape settings? If not, you may have a draft version waiting to be deployed - or you may need to update and deploy a new draft.  
* Check that the process flow is [enabled](https://doc.wearepatchworks.com/product-documentation/process-flows/managing-process-flows/enabling-and-disabling-a-process-flow/enabling-and-disabling-a-process-flow-without-virtual-enviroments).
* Check your [run queue](https://doc.wearepatchworks.com/product-documentation/process-flows/error-reporting-and-exception-handling/run-logs-and-queue) for pending jobs. If you see an entry for this run then no action is required - it will be started as soon as possible. If you don't see a pending entry, check the [run logs](https://doc.wearepatchworks.com/product-documentation/error-reporting-and-exception-handling/run-logs-and-queue#working-with-run-logs) in case the job has already been completed. 
* If there is no associated entry in your queue or logs and your process flow is deployed & enabled, please [contact Patchworks support](https://doc.wearepatchworks.com/product-documentation/raising-a-support-ticket) for assistance.

## Further information

For more information please see the following pages:

* [Process flow versioning](https://doc.wearepatchworks.com/product-documentation/process-flows/building-process-flows/process-flow-versioning) 
* [Enabling & disabling a process flow](https://doc.wearepatchworks.com/product-documentation/process-flows/managing-process-flows/enabling-and-disabling-a-process-flow/enabling-and-disabling-a-process-flow-without-virtual-enviroments)
* [Run logs & queue](https://doc.wearepatchworks.com/product-documentation/process-flows/error-reporting-and-exception-handling/run-logs-and-queue)