> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/connectors-and-instances/patchworks-connectors/zendesk-prebuilt-connector.md).

# Zendesk (prebuilt connector)

## Description

**Zendesk** provide software-as-a-service products related to customer support, sales, and other customer communications.

## API documentation

API documentation for **Zendesk** (used to build this connector) can be found via the link below:

{% embed url="<https://developer.zendesk.com/api-reference/>" %}

## Authentication

When adding connector instances for **Zendesk**, the following authentication methods are supported:

* [Basic authentication](#basic-authentication)

### Basic authentication

When a user chooses to [add a connector instance](/product-documentation/connectors-and-instances/working-with-instances/adding-an-instance.md) using **basic** authentication, the credentials below are prompted:

<table><thead><tr><th>Credential</th><th width="157" data-type="checkbox">Required?</th><th>Notes</th></tr></thead><tbody><tr><td><code>Subdomain</code></td><td>true</td><td>The URL that you use to access Zendesk will be in the following form: <code>https://subdomain.zendesk.com</code>, where 'subdomain' is unique to your organisation - for example: <code>https://patchworks.zendesk.com</code>. Enter your domain here - for example: <code>patchworks</code>.</td></tr><tr><td><code>Username</code></td><td>true</td><td>Enter your Zendesk username.</td></tr><tr><td><code>Password</code></td><td>true</td><td>Enter your Zendesk password.</td></tr></tbody></table>