> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/process-flows/error-reporting-and-exception-handling/email-notifications-for-failed-process-flow-runs.md).

# Email notifications for failed process flow runs

## Introduction

You can configure a process flow to trigger email notifications in the event that a process flow runs and fails. This is a two-stage process:

* [Add the required email recipients to a notification group](/product-documentation/general-settings/notification-groups.md#adding-a-new-notification-group)
* [Update settings for your process flow(s)](#updating-process-flow-settings-to-trigger-failed-run-notifications)

{% hint style="info" %}
If you're not sure how to approach a process flow that's failed, see our [Process flow run failures](/product-documentation/process-flows/troubleshooting-process-flows/process-flow-run-failures.md) troubleshooting guide.
{% endhint %}

## Need to know

Email notifications for a failed process flow run are only sent if:

* the process flow is [enabled and deployed](/product-documentation/process-flows/managing-process-flows/enabling-and-disabling-a-process-flow/enabling-and-disabling-a-process-flow-without-virtual-enviroments.md)
* the process flow is initiated via the [trigger shape](/product-documentation/process-flows/building-process-flows/process-flow-shapes/standard-shapes/trigger-shape.md) (i.e. not for manual runs)

## Updating process flow settings to trigger failed run notifications

Having [added email recipients to a notification group](/product-documentation/general-settings/notification-groups.md#adding-recipients-to-a-notification-group), you should access settings for the required process flow(s) and apply this group to the **email failure notifications** section. To do this, follow the steps below.

**Step 1**\
[Access the process flow](/product-documentation/process-flows/accessing-your-process-flows.md) that you want to update.

**Step 2**\
Click the 'cog' icon in the [canvas](/product-documentation/process-flows/building-process-flows/the-process-flow-canvas.md) toolbar to access general settings for this process flow:

<div align="left"><figure><img src="/files/DLY0lkRywEDu27Li5bI4" alt="" width="233"><figcaption></figcaption></figure></div>

**Step 3**\
From the **settings** panel, click in the email failure notifications field and select the appropriate group to receive an email notification in the event that this process flow runs and fails:

<div align="left"><figure><img src="/files/Rpxwt5sEH138Ho0AGLub" alt="" width="375"><figcaption></figcaption></figure></div>

{% hint style="info" %}
All defined notification groups are available for selection. If you need to add a new group or check recipients in an existing group, please check our [Notification groups](/product-documentation/general-settings/notification-groups.md) page.
{% endhint %}

**Step 4**\
Save changes.