> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/process-flows/troubleshooting-process-flows/required-fields-are-not-being-tracked.md).

# Required fields are not being tracked

## Scenario

When checking the [tracked fields panel on the process flow overview page](/product-documentation/process-flows/the-process-flows-overview-page.md), fields that you expect/want to see are not shown.

## Reason

When connector endpoints are configured, fields in the associated data schema can be flagged as **tracked**. By tracking these fields, they become available for viewing/filtering/selecting wherever tracked data is shown in Patchworks.

If you are not seeing a required field in the tracked fields panel, it's likely that it has not been flagged for tracking in the connector setup.

## Solution

{% hint style="warning" %}
The steps below involve updating connector settings. Updating settings for a connector may affect how the connector runs. Please check with Patchworks support if you need to update tracked fields but are not sure about making this change.
{% endhint %}

### **Stage 1: check tracked fields for the connector**

The first thing to do is access connector settings and check which fields have been flagged for tracking. To do this, follow the steps below.

**Step 1**\
Select **connectors & instances** from the dashboard navigation menu - all installed connectors for your company profile are displayed.

**Step 2**\
Access settings for the connector that you want to update.

<figure><img src="/files/T9XCdzWcnPZAXdGAWj4Y" alt=""><figcaption></figcaption></figure>

**Step 3**\
Select the **endpoints** option:

<div align="left"><figure><img src="/files/8w3FeUkzpc5ODFdtclRB" alt="" width="563"><figcaption></figcaption></figure></div>

**Step 4**\
Click the name of the first endpoint that you want to update to access its settings.

{% hint style="info" %}
Most connectors will have multiple endpoints - you will need to update all endpoints that you use (or are likely to use) in process flows.
{% endhint %}

**Step 5**\
Select the **schema/taxonomy** tab:

<div align="left"><figure><img src="/files/CStHOsDjf7H3cf4PkEZL" alt=""><figcaption></figcaption></figure></div>

**Step 6**\
Check the **tags** panel on the right-hand side of the page. Here you'll see a list of fields (from the associated data schema) which have been tagged and - if applicable - set to be tracked:

<div align="left"><figure><img src="/files/Zkc51xB5HwSkMVyKNxqe" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
It's possible that lots of fields will be tagged but not flagged for tracking. Look for a tick in the **tracked** column to see where tracking is enabled.
{% endhint %}

The next steps depend upon what you see here:

| What you see in the tags panel                                                    | Action                                                                                                                                                    |
| --------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- |
| My query field is NOT shown in the tags list                                      | See [stage 2](#stage-2-update-field-tag-information) to tag the field and flag for tracking                                                               |
| My query field IS shown in the tags list but the **tracked** column is NOT ticked | See [stage 2](#stage-2-update-field-tag-information) to edit tag details and flag for tracking                                                            |
| My query field IS shown in the tags list and the **tracked** column IS ticked     | Your configuration appears to be correct. Please [contact Patchworks support](/product-documentation/raising-a-support-ticket.md) for further assistance. |

### Stage 2: Update field tag information

Your next steps will depend on the outcome of your checks at the end of [stage 1](#stage-1-check-tracked-fields-for-the-connector) - please expand the appropriate instructions below:

<details>

<summary>My query field does NOT show in the tags panel</summary>

If your query field does not show in the **tags** panel, follow the steps below to add a new tag and flag the field for tracking.

**Step 1**\
Click the add a new tag button:

<img src="/files/RqbyCPE2nSxMm3xqOjnW" alt="" data-size="original">

**Step 2**\
Navigate the **field** data schema to find and select your query field:

<img src="/files/CQMG0h06arxqDcpLT0BY" alt="" data-size="original">

**Step 3**\
Click in the field below to see a list of standard Patchworks tags, then navigate this list to find a suitable tag for your field:

<img src="/files/ApTIl8bd9UTieucKEhHE" alt="" data-size="original">

These tags are used in [field mappings](/product-documentation/process-flows/building-process-flows/process-flow-shapes/standard-shapes/map-shape.md) - what you choose now isn't critical but it can help make mapping more efficient in future. Please see our [field tagging ](/product-documentation/developer-hub/connector-builder/building-your-own-connector/4-endpoints/endpoint-options/schema-taxonomy/field-tagging.md)page for more information.

**Step 4**\
Select the **tracked** checkbox so that it's enabled:

<img src="/files/xTXdHRtoXdkIuq9I7yvH" alt="" data-size="original">

**Step 5**\
Save changes:

<img src="/files/WAoVtop4O8L1DahfKTje" alt="" data-size="original">

</details>

<details>

<summary>My query field DOES show in the tags panel but without a tracked tick</summary>

If your query field DOES show in the **tags** panel but the **tracked** column is not ticked, follow the steps below to set field tracking.

**Step 1**\
Click the tag that you need to update:

<img src="/files/Tt72HOZCrIlVsyQt9c9z" alt="" data-size="original">

**Step 2**\
Select the **tracked** checkbox so that it's enabled:

<img src="/files/U0mAgNFy8aUMl5XHcD3a" alt="" data-size="original">

**Step 3**\
Save changes:

<img src="/files/s6L6CSWnhh4ffoUNEvxi" alt="" data-size="original">

</details>

{% hint style="info" %}
Most connectors will have multiple endpoints - you will need to update all endpoints that you use (or are likely to use) in process flows.
{% endhint %}

## Further information

For more information please see the following pages:

* [About tracked fields](/product-documentation/process-flows/the-process-flows-overview-page.md#about-tracked-fields)
* [Field tagging (connector builder)](/product-documentation/developer-hub/connector-builder/building-your-own-connector/4-endpoints/endpoint-options/schema-taxonomy/field-tagging.md)