> For the complete documentation index, see [llms.txt](https://doc.wearepatchworks.com/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.wearepatchworks.com/product-documentation/users-roles-and-permissions/managing-team-members-and-users-for-multi-company-profiles/working-with-your-team-members/triggering-a-password-reset-for-an-existing-team-member.md).

# Triggering a password reset for an existing team member

## Introduction

You can trigger a password reset email for another team member in your organisation, from your own company profile.

<details>

<summary><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FPq80F8deQ3i4P3iazHRj%2Ficon%20decision.svg?alt=media&amp;token=61be5bf3-7235-45fe-af5f-726229df8dd6" alt="" data-size="line"> Alternative approach</summary>

Your team member can use the 'forgot password' option from the [Patchworks login page](https://app.wearepatchworks.com/login) to trigger their own password reset email:\
\
![](https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FYZ10vVrKNGnVBGw1CTht%2Fforgot%20password%20from%20login%20page.png?alt=media\&token=02e533db-3b37-491a-b29a-0f29d0c431e6)

</details>

## The steps

**Step 1**\
[Switch into the managed company](/product-documentation/company-management/multi-company-profiles/switching-in-and-out-of-a-linked-company.md) that you want to update and [view team members who manage that company](/product-documentation/users-roles-and-permissions/managing-team-members-and-users-for-multi-company-profiles/working-with-your-team-members/viewing-team-members-who-manage-a-linked-company.md).

<details>

<summary><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FfUVdhc1UgMWObOesLjkS%2Ficon%20eye.png?alt=media&amp;token=c8b6d3a9-b5a9-4cb0-8aeb-00bd39c00b60" alt="" data-size="line"> Have you switched correctly?</summary>

Always double-check the company name after a switch to ensure that the switch was made correctly:

![](https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FpW4Xm1Ry26idzNHpAFhO%2Fgrant%20access%201.png?alt=media\&token=a0398146-d7c8-4b07-a253-2c3167cfaebf)

</details>

**Step 2**\
Click the name of the user that requires a password reset:

<div align="left"><figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FxZkKmowon0jxOeKkxDen%2Freset%20password%20for%20team%20member%201.png?alt=media&amp;token=e30d3da6-2b49-4c20-9c54-5dbfe1d81906" alt=""><figcaption></figcaption></figure></div>

**Step 3**\
Click the password reset option at the top of the page:

<figure><img src="https://2440044887-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYNcUBVQwSkOMG6KjZfz%2Fuploads%2FSj9lDSQYB3n015BaIw7R%2Freset%20password%20for%20team%20member%202a.png?alt=media&amp;token=7f950d2d-2459-4399-90da-358b8b80ca1d" alt=""><figcaption></figcaption></figure>

**Step 4**\
This user will receive a Patchworks email containing instructions to reset their own password.
