Freshdesk (prebuilt connector)


Freshdesk is a cloud-based customer engagement solution for streamlining customer support.

API documentation

API documentation for Freshdesk (used to build this connector) can be found via the link below:


When adding connector instances for Freshdesk, the following authentication methods are supported:

API key authentication

When a user chooses to add a connector instance using API key authentication, the credentials below are prompted:


api key


The URL that you use to access Freshdesk will be in the following form:, where 'domain' is unique to your organisation - for example: Enter your domain here - for example: patchworks.

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