Raising a support ticket

Introduction

If you're trying to figure out how to achieve something with Patchworks - or if you're experiencing any issues - we've got you! You can:

• Visit our help centre for access to our community forums, training, documentation, support tickets, and more

• Ask our dashboard chatbot for assistance

The Patchworks help centre

Our help centre is your one-stop shop for guidance and support:

You can access learning and information resources (product documentation, roadmaps, and FAQs), check the current status of the Patchworks dashboard, or raise/manage support tickets.

Choosing to raise a support ticket allows you to choose whether you'd like to make a support request or a change request - then you're asked to complete the appropriate form and submit your request.

Dashboard chatbot

If you're working in the Patchworks dashboard and need help, look for our chatbot in the bottom-left corner:

From here, start a new conversation:

Enter a question, and the bot will return relevant articles from our product documentation. Afterwards, you'll be asked if this content was helpful - responding 'no' prompts options for you to chat with a member of our Support team, or to raise a support ticket:

Choosing the ticket option directs you to our support portal, where you can choose whether you'd like to make a support request or a change request - then you're asked to complete the appropriate form and submit your request.