Raising a support ticket

Introduction

If you're trying to figure out how to achieve something with Patchworks - or if you're experiencing any issues - we've got you! You can:

• Visit our help centre for access to our community forums, training, documentation, support tickets, and more

• Ask our dashboard chatbot for assistance

The Patchworks help centre

Our help centre is your one-stop shop for guidance and support:

You can access learning and information resources (product documentation, roadmaps, and FAQs), check the current status of the Patchworks dashboard, or raise/manage support tickets.

Dashboard chatbot

If you're working in the Patchworks dashboard and need help, look for our chatbot in the bottom-left corner:

From here, start a new conversation:

Enter a question, and the bot will return relevant articles from our product documentation. Afterwards, you'll be asked if this content was helpful - responding 'no' prompts options for you to chat with a member of our Support team, or to raise a support ticket:

Choosing the ticket option directs you to our support portal, where you can choose whether you'd like to make a support request or a change request - then you're asked to complete the appropriate form and submit your request.