Connection shape


The connection shape is used to define which connector instance should be used for sending or receiving data, and then which endpoint.

All connectors have associated endpoints which determine what entity (orders, products, customers, etc.) is being targeted.

Any connector instances that have been added for your installed connectors are available to associate with a connection shape. Any endpoints configured for the underlying connector will be available for selection once you've confirmed which instance you're using.

If you need more information about the relationship between connectors and instances, please see our Connectors & instances page.

Accessing connection shape settings

When you add a connection shape to a process flow, the connection settings panel is displayed immediately, so you can choose which of your connector instances to use, and which endpoint.

To view/update the settings for an existing connection shape, click the associated 'cog' icon to access the settings panel - for example:

Configuring settings for a connection shape

Follow the steps below to configure a connection shape.

Step 1 Click the select a source integration field and choose the instance that you want to use - for example:

All connector instances configured for your company are available for selection. Connectors and their associated instances are added via the manage connectors page.

Step 2 Select the endpoint that you want to use - for example

All endpoints associated with the parent connector for this instance are available for selection.

Step 3 Depending on how your selected endpoint is configured, you may be required to provide values for one or more variables.

Step 4 Save your changes.

Step 5 Once your selected instance and endpoint settings are saved, go back to edit settings:

Now you can access any optional filter options that are available - for example:

Available filters and variables - and whether or not they are mandatory - will vary, depending on how the connector is configured.

Step 6 The request timeout setting allows you to override the default number of seconds allowed before a request to this endpoint is deemed to have failed - for example:

The default setting is taken from the underlying connector endpoint setup and should only be changed if you have a technical reason for doing so, or if you receive a timeout error when processing a particularly large payload.

Step 7 Set error handling options as required. Available options are summarised below:



Sets the number of retries that will be attempted if a connection can't be made. You can define a value between 0 and 2. The default setting is 1.


If you're experiencing connection issues due to rate limiting, it can be useful to increase the backoff value. This sets a delay (in seconds) before a retry is attempted.

You can define a value between 1 and 10 seconds. The default setting is 1.

Allow unsuccessful statuses

If you want the process flow to continue even if the connection response is unsuccessful, toggle this option on. The default setting is off.

Step 8 Set the payload wrapping option as appropriate for the data received from the previous step:

This setting determines how the payload that gets pushed should be handled. Available options are summarised below:



Push the payload exactly as it is pulled - no modifications are made.


This setting handles cases where your destination system won't process array objects, but your source system sends everything (even single records) as an array. So, [{customer_1}] is pushed as {customer_1}.

Generally, if your process flow is pulling from a source connection but later pushing just a into a destination connection, you should set payload wrapping to first.

When multiple records are pulled, they are written to the payload as an array. If you then strip out a single record to be pushed, that single record will - typically - still be wrapped in an array. Most systems will not accept single records as an array, so we need to 'unwrap' our customer record before it gets pushed.


This setting handles cases where your destination system is expecting a payload to be wrapped in an array, but your payload contains a series of 'unwrapped' objects.

The most likely scenario for this is where you have a complex process flow which is assembling a payload from different routes.

Setting payload wrapping to wrapped will wrap the entire payload as an array object. So, {customer_1},{customer_2}{customer_3} is pushed as [{customer_1},{customer_2}{customer_3}] .

Step 9 If your selected endpoint is configured to POST/PUT/PATCH/DELETE data, you can set response handling options:

These options are summarised below:

OptionSummaryEndpoint method

Save response as payload

Set this option to ON to save the response from the completed operation, as a payload which is then sent into the next step of the process flow.





Expect an empty response

Set this option to ON if you are happy for the process flow to continue if no response is received from this this request.

This can be useful (for example) if your first connection step needs to POST a message to a system and then go on to another connection step to retrieve data - in this case we don't expect/need a payload from the first connection step for the flow to continue.


Step 10 Save your changes.

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